Professional Summary

Seasoned Technical team leader, Sr. System Architect and Cloud DevOps Engineer with extensive experience across prestigious organizations. Expert in system administration, DevOps implementation, and cloud management with a proven track record of successful project delivery.

Comprehensive technical expertise includes Python, Java, AWS, Azure, Kubernetes, and various enterprise systems. Significant contributions to CRM Dynamics upgrades, Oracle product administration, and automation initiatives.

Academic credentials include an engineering degree, MBA, and specialized training in AI, machine learning, cloud computing, and monitoring system administration (PRTG, Zabbix, Nagios).

Education

MSC in computer science and AI

Big Academy - Britts Imperial University College university (November-2025)

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Postgraduate Program in AI and Machine Learning

Purdue University (2023)

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Postgraduate Program in Cloud Computing

UT Austin, USA (2023)

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MBA in General Management

EIU.ac, Paris, France (2021)

Grade: 74.91%

University: EIU.ac / IBAS

Specialty: Professional MBA in General Management

Grade: 74.91% / A

B.Sc. in Electronics and Communications Engineering

Assiut University, Egypt (2008)

Grade: Good (70.7%)

Technical Skills

Programming

Python
Java
C#
HTML, CSS & JavaScript
Go

Cloud

AWS
Azure
Google Cloud
OCI

DevOps

Jenkins
Ansible
Docker
AzureDevOps
GitLab / CI/CD
ArgoCD
Kubernetes

AI & MLOps

Generative AI
Agentic AI (N8N)
MLOps
LangChain
Vector DB

IaC & Automation

Terraform
CloudFormation
ARM Templates
Shell Scripting
PowerShell Scripting

Security & compliance

Azure Sentinel
DevSecOps
Identity (MFA/SSO)
Microsoft Defender

Architecture

Microservices
Serverless
Event-Driven Design
System Design
API Operations & Support

Low-Code / No-Code

Power Platform
Dynamics 365
Power Automate
N8N Workflows
Make.com

Databases

Oracle
MySQL
PostgreSQL
SQL Server

Observability

AppDynamics
Prometheus
Grafana
PRTG / Nagios / Zabbix

Management & Strategy

Project Management (PMP)
Agile / Scrum
MBA / Business Strategy
Team Planning & ROI

Professional Experience

Technical team leader, Sr. System Specialist & Architect, Sr. DevOps Engineer,CRM Administrator and Operations Professional

Saudi Commission for Health Specialties

2016 - Present | Riyadh, Saudi Arabia

  • Administered Microsoft CRM Dynamics 365, Azure DevOps, GIT, and pipeline builds/releases.
  • Managed Oracle Cloud (OCI), Siebel CRM, WebLogic, OAM, OID, and other Oracle systems.
  • Implemented DevOps processes, test automation, and pipeline management using Agile/Scrum methodologies.
  • Automated operational tasks with Python and PowerShell scripting.
  • Using AI agents, ML to fix and automate some challenges.
  • Designed and supported Azure DevOps pipelines, contributing to streamlined development workflows.

Oracle Database & Application Server Administrator

HUAWEI Egypt

2015 - 2016 | Cairo, Egypt

  • Administered application servers (WebLogic, Oracle SOA, IBM WebSphere) and Oracle databases.
  • Automated environment creation processes, including OS installations and database scripting.
  • Supported high-profile clients such as VIVA, ZAIN, and Airtel across multiple countries.

Technical Lead System Administrator

Vodafone Egypt

2012 - 2015 | Cairo, Egypt

  • and integrated TIBCO services, automating processes with UNIX shell scripts.
  • Managed testing environments and deployments for systems like CRM, IVR, and billing.

Oracle Database & OS Administrator

ITSOFT(ITS)

2009 - 2012 | Cairo, Egypt

  • Administered application servers, operating systems, and Oracle databases.
  • Provided technical support to developers and QC teams.

Global Certifications

PMP Certification

Project Management Institute (PMI)

June 2021

ITIL Certification

PeopleCert.org (axelos.com)

June 2021

AWS DevOps

Amazon Web Services

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Microsoft DevOps Solutions

Designing and Implementing Microsoft DevOps Solutions

July 2024

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AWS Solutions Architect Professional

Amazon Web Services

July 2024

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Professional Cloud DevOps Engineer

Google Cloud Platform

July 2024

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Security Operations Analyst Associate

Microsoft Certified

May 2025

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Power Platform Solution Architect

Microsoft Certified

May 2025

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Python for Data Science

IBM Certified

September 2022

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Notable Projects

  • AI-Powered N8N Automation and Agentic AI framework Implementation
  • DevOps process creation & Implementation for SCFHS
  • Mumaris plus & Unified System Environment operation and support
  • Private cloud Automation at Vodafone Egypt
  • Testing environment creation & support at Vodafone Egypt
  • Billing upgrade project and POS upgrade project at Vodafone Egypt
  • Tabs Platform Administration for ITSOFT

Key Achievements

Implemented an Agentic AI framework using N8N, automating 40% of manual ops workflows.
Built and automated a high-performing Private Cloud from scratch using enterprise virtualization.
Managed lifecycle Lower Environment refreshments ensuring development and QA parity.
Directed **Enterprise version upgrades** for CRM Dynamics 365, Ericsson Billing, and Oracle Siebel CRM.
Established a global DevSecOps & MFA roadmap securing enterprise health specialty systems.
Architected Multi-Cloud cost governance (AWS/Azure/OCI), reducing overhead by 20%.
Expert application operation and support for web servers (IIS, OHS, Apache) and middlewares.
Directed technical teams to build the MumarisPlus Unified Environment.
Engineered the migration of legacy Oracle environments to scalable Microservices.
Architected Azure DevOps solutions from scratch for enterprise-scale CI/CD.